Accessible destination


My guide to be a donostiarra (true local):

In San Sebastian we love our city and we like having a good time. Here are a few suggestions on how to immerse yourself in the local customs while showing respect and taking care of our city, respecting its spaces, people and customs.



1. I will say hello & goodbye in basque: kaixo & agur!!!


Try greeting people with “kaixo” and “agur”. You will find other simple handy terms in our dictionary. Aníma zaitez! Give it a go!

2. I will discover the authentic places and people of the city


In Donostia/San Sebastian, we have really good tourist agents who will help you to discover the secrets of the city and its people. Authentic places and tours, away from the more popular tourist attractions...

3. I will be environmentally responsible


Simple little gestures help to protect our environment. Remember to turn off the tap and switch off the air conditioning or heating. In Donostia/San Sebastian, we have environmentally friendly accommodation.

4. I will get around on public transport, foot or bicycle.


Whenever possible, use public transport. We recommend using the Tourist Card for this. You can also hire a bicycle and travel around the city on two wheels.

5. I will buy in small or traditional stores, like a local


Explore the streets of the city and buy in traditional stores, like a local.

6. I will respect the sleep of local residents


If you go out to bars at night, remember that there are people sleeping right above where you are having fun. If you respect their sleep, they will be grateful.

Don't miss the best tips and plans from locals in our blog!

Donostia/San Sebastian Tourist Office is committed to the sustainable and responsible development of tourism, seeking to ensure that local residents and our visitors enjoy the greatest benefits and wellbeing.


Monday to Saturday: 9:00-19:00 / Sundays: 10:00-14:00



Accessible destination

Euskadi para todos 

San Sebastián quality destination

In 2011, San Sebastián Tourism & Convention Bureau obtained the highest qualification in the Tourist Accessibility Model, granted by the Basque Government. This model has 5 points, and different grades are awarded for each one.

The San Sebastián Tourism & Convention Bureau is one of the few establishments to have achieved the green accessibility level for all five points:

  • Physical functional diversity: a wide entrance, brochures at different heights, rest areas, etc.
  • Visual functional diversity: large signs, a braille guide, etc.
  • Auditory functional diversity.
  • Intellectual functional diversity.
  • Organic functional diversity: specific guides for allergy-sufferers.


Quality Destination

San Sebastián quality destination

In January 2011, San Sebastián received the SICTED 2010 Best Tourist Quality Destination Award, in recognition of its work to promote, foster and improve the quality of its tourist services.

Since 2008, the year San Sebastián Tourism & Convention Bureau joined the Quality System for Tourist Destinations (SICTED), the tourist company has worked hard to obtain recognition of San Sebastián as a quality destination. Thanks to the on-going quest for continued improvement and quality by San Sebastián Tourism & Convention Bureau, the city ranks high on the list of excellent tourist services.